Introduction

Welcome to Garretts Vintage. By accessing our site at garrettsvintage.co.uk or contacting us by telephone or any other medium, you agree to be bound by these terms and conditions of use as amended from time to time.

Payment methods

We have linked up with PaymentSense, a secure payment system that is used by many financial institutions to ensure safety. At Garretts, we encourage you to use this system as this ensures that all of your personal data is held only by the card issuers and banks. It ensures that Garretts do not have access to the data submitted when you make your purchase and it remains solely with the card issuers.

We also use PaymentSense because it uses the 3D secure system – effectively the equivalent of card chip and pin – the pin being a security password that you set between you and your card issuer. It adds an extra level of security for you and ensures that Parkers is not subject to fraudulent use of cards.

Where a card holder does not have 3D security on his card, shipping may be delayed by up to 2 working days until the payment is cleared by your card provider.

Unlike some sites, we do not surcharge for the use of debit or credit cards. Where payment is by cheque, we must have cleared funds in our account before the goods are despatched. If a bankers draft has been provided, goods will not be despatched until the draft has been appropriately authenticated.

Packaging

Wherever possible items will be presented in their original packaging.
If you would prefer period packaging, Garretts Vintage holds a small stock of period packing options, please lets us know if you would like your piece presented in one of these boxes. Alternatively all jewellery will be presented in a smart gift box.

Collection of goods

Customers can inspect and collect the item of their choice from our premises in Woodseats, Sheffield by appointment only. We would ask customers to make an appointment at least one day prior to the day they wish to visit if at all possible.

We will do our best to accommodate where an appointment is not made, but we would point out that customers who turn up unannounced may be kept waiting in busy times. For your convenience and ours, we would of course prefer to avoid this if at all possible.

Delivery

All items that we post out are sent via Royal Mail Special Delivery and, as such, are given their own unique tracking number, to allow us to monitor their progress. Packages are despatched within 48 hours and in most cases if your order is placed by midday, it will arrive with you by the next day (excluding weekends). All parcels must be signed for by an adult at the delivery address. Adult is defined as an individual who is over 18 years of age.

The package must be checked for signs of damage prior to signing as liability for loss, theft or damage passes from Garretts to the customer once the item(s) has been signed for. Customers are liable for the cost of returned goods unless agreed otherwise in writing (or email) by Garretts.
Price

The price shown in the shopping cart is the price you pay at the time of purchase, subject to any adjustment for shipping. For customers outside the EU, it is your responsibility to take whatever steps you believe are appropriate to facilitate the import of your goods.

Returns

If you decide that you want to return items that you have bought from stock, you will be refunded on condition that you do so within 7 working days of receiving the goods. A full refund will be made on condition that the item has not been damaged and that all the original associated items that were sold to you are returned in the same condition that they were supplied in.

Public Liability & Indemnity

In all cases, without exception, liability/indemnity and all claims for damage or loss however caused are limited to the cost of the goods supplied.

Do we use Cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognise your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and service in the future.

We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Safari, Chrome, Firefox or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won’t have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.

Privacy Policy

We take the privacy of our customers very seriously, which is why we have opted to use PaymentSense to handle our online transactions. It is a secure payment platform that processes payments with the card providers and banks. Garretts therefore never obtain or retain any card payment details for online purchases.

We do collect details such as your name, address, phone number and email address in order to despatch the goods to you. We will email you in future only where you have consented for us to do so. You can unsubscribe from this service by clicking the “unsubscribe” button at the bottom of the email.

Your email address will never be passed to any third party, without your prior consent.

Complaints

If you have any complaints or comments about our service, please contact our store on 0114 255 4814 and we will endeavor to help you resolve any issues that may exist.

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